Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it’s a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in “The Forrester Wave™: Customer Service Solutions, Q1 2024.” This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how NEUVOR can help you differentiate your organization’s service operations with AI.
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Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
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Considering a technology investment? NEUVOR recommends looking at Microsoft Dynamics 365 if your goal is transforming service operations. Named a Leader in the Forrester Wave™, it gets the highest scores 🏆possible in business intelligence, process management and collaboration. Download your complimentary copy of the report here 👇 @Microsoft Dynamics 365
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